Last updated: July 30, 2023
Thank you for choosing The Purple Onyx boutique based in Los Angeles, CA. We are dedicated to providing you with exceptional boutique merchandise and a seamless shopping experience. This shipping policy outlines important information regarding the shipment of your orders.
📦 Domestic Shipping:
- We utilize USPS flat-rate shipping for all domestic packages within the United States. This ensures fast and reliable delivery of your boutique merchandise.
- The flat-rate shipping cost is determined based on the size and weight of your package. You will see the applicable shipping fee during the checkout process.
- Please note that domestic shipping rates may vary depending on your location within the United States.
⏳ Order Processing Time:
- Once your order is placed and payment is confirmed, we will begin processing your order. Please allow 1-3 business days for order processing before shipment.
- Orders placed on weekends or public holidays will be processed on the following business day.
🚚 Shipment Tracking:
- Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
- Please allow a few hours for the tracking information to be updated in the USPS system.
🕰️ Estimated Delivery Time:
- The estimated delivery time for domestic shipments is typically 1-3 business days from the date of shipment.
- Please note that delivery times may vary depending on factors such as your location and any unforeseen circumstances that may impact postal services.
📦 Lost or Damaged Packages:
- While we take great care in packaging and shipping your orders, we cannot be held responsible for lost or damaged packages once they are in the possession of USPS.
- If you encounter any issues with lost or damaged packages, please contact USPS directly with your tracking number to initiate a claim.
🌐 International Shipping:
- At this time, we only offer shipping within the United States. We do not provide international shipping for boutique merchandise.
📍 Address Accuracy:
- Please ensure that you provide accurate and complete shipping information during the checkout process. We are not responsible for delays or misdelivery due to incorrect or incomplete addresses provided by the customer.
We hope this shipping policy clarifies the shipping process for your boutique merchandise. If you have any further questions or require assistance, please feel free to contact our customer support team. We are here to help!