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Refund and Returns Policy

Last updated: April 2024

Thank you for shopping at The Purple Onyx! We want you to be completely satisfied with your purchase, and we have outlined our Return and Refunds Policy below to ensure a smooth and fair process.

🔙 Returns:

  • You have 30 days from the date of purchase to request a return for products that are eligible for returns. To be eligible, the item must be in its original condition, unused, and in the same packaging.

🔄 Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-7 business days.

❌ Non-Returnable Items:

  • Some items are non-returnable for hygienic and safety reasons. These include, but are not limited to, nail polish, nail care tools, and open or used products. A store credit will be issued on an e-card.

🚚 Return Shipping:

  • You will be responsible for the cost of return shipping for eligible items. Shipping costs are non-refundable unless the return is due to an error on our part.

🔄 Exchanges:

  • We do not offer direct exchanges. If you wish to exchange an item for a different one, please follow the return process and place a new order for the desired item.

💼 Damaged or Defective Items:

  • If your order arrives damaged or with any defects, please contact our customer support team within 7 days of receiving the package. We will gladly assist you with a replacement or refund.

💻 Virtual Services and Subscriptions:

  • For virtual services and subscriptions, such as online courses or monthly memberships, refunds will be provided as per the terms specified in their respective agreements.

🔒 Data Security and Privacy:

  • For returns involving personal information, we take the security and privacy of your data seriously. Any personal information collected during the return process will be handled in accordance with our Privacy Policy.

📞 Contact Information:

  • If you have any questions or concerns about our Return and Refunds Policy, please contact us at [email protected].

By making a purchase with The Purple Onyx, you acknowledge and agree to our Return and Refunds Policy. If you do not agree with this policy, please refrain from making a purchase.